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POLICIES & PROCEDURES

  • Student Statement of Rights

    Sunny International College is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.

    Before you enrol at a certified private training institution, you should be aware of your rights and responsibilities.

    You have the right to be treated fairly and respectfully by the institution.

    You have the right to a student enrolment contract that includes the following information:

            ⦁ amount of tuition and any additional fee for your program

            ⦁ refund policy

            ⦁ if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided

            ⦁ whether the program was approved by PTIB or does not require approval.

    Make sure you read the contract before signing.  The institution must provide you with a signed copy.

    You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.

    You have the right to make a claim to PTIB for a tuition refund if:

            ⦁ your institution ceased to hold a certificate before you completed an approved program

            ⦁ you were misled about a significant aspect of your approved program.

    You must file the claim within one year of completing, being dismissed or withdrawing from your program.

    For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

  • Sexual Misconduct Policy

    1.Sunny International College is committed to the prevention of and appropriate response to sexual misconduct.

    2.Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

            ⦁ sexual assault;

            ⦁ sexual exploitation;

            ⦁ sexual harassment;

            ⦁ stalking;

            ⦁ indecent exposure;

            ⦁ voyeurism;

            ⦁ the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;

            ⦁ the attempt to commit an act of sexual misconduct; and

            ⦁ the threat to commit an act of sexual misconduct.

    3. A Complaint of sexual misconduct is different than a Report of sexual misconduct. A Complaint is when the victim/survivor discloses or chooses to tell someone at the institution of an incident of sexual misconduct in order to seek support, but may not want to make a formal report to police or the institution. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action. A Report does not have to be made by the victim/survivor.

    4.A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.

    5.The process for making a Complaint about sexual misconduct involving a student is as follows:

            ⦁ Complaint must be in writing to Program Director Mr. Gao (email: [email protected]), if Primary Individual is not available and or named in the Complaint, the alternate contact Individual is Campus Director Mrs. Shi (email: [email protected]).

    6.The process for responding to a Complaint of sexual misconduct involving a student is as follows:

            ⦁ The institution will acknowledge receipt of the Complaint within 3 school days

    7.The process for making a Report of sexual misconduct involving a student is as follows:

            ⦁ Report statement must be in writing to Program Director Mr. Gao (email: [email protected]), if Primary Individual is not available and or named in the Complaint, the alternate contact Individual is Campus Director Mrs. Shi (email: [email protected]).

    8. The process for responding to a Report of sexual misconduct involving a student is as follows:

            ⦁ The institution will review the Report within a reasonable timeframe and confirm next steps in writing

    9. In In all instances the institution will:

            ⦁ Ensure the safety of the victim/survivor.

            ⦁ As appropriate, provide emergency numbers for on and off campus security (if applicable), law enforcement, medical assistance, mental health services, and other services.

            ⦁ Respect the right of the individual to choose the services they consider most appropriate.

    10.  It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.

    11. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.

    12. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

            ⦁ If an individual is at imminent risk of severe or life-threatening self-harm.

            ⦁ If an individual is at imminent risk of harming another.

            ⦁ There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.

            ⦁ Where reporting is required by law.

            ⦁ Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

    This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.

  • Dispute Resolution Policy

    1. This policy governs complaints from students respecting Sunny International College and any aspect of its operations.

    2.A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.

    3.The process to make a complaint is as follows:

            ⦁ All Student complaint must be made in writing.

            ⦁ All complaints are confidential.

            ⦁ When a concern arises, the student should address the concern with the staff member most directly involved. If the student is not satisfied with the outcome at this level, the student should submit a completed written complaint to the Program Director using the following contact information:

                    Mr. Gao

                    Program Director

                    238-1501 West Broadway

                    Vancouver, BC

                    604-618-5678

                    [email protected]

            ⦁ The Program Director will then conduct an investigation by setting up individual meetings with all parties involved (including witnesses).

            ⦁ SIC will provide a written response to official complaints and appeals within 30 business days after the date on which the student made the complaint.

            ⦁ The written response will Specify whether the decision is final. If the decision is subject to reconsideration, the student can request a reconsideration directly to the Program Director again using the above information within 7 business days after the student received the initial determination.

            ⦁ The will not be any type of charge in relation to the complaint.

            ⦁ The process will be available for at least one year after the student completed, or was dismissed or withdrew from the program.

    4.A student dissatisfied with the institution’s final decision may file a claim with the Private Training Institutions Branch (PTIB) (⦁ www.privatetraininginstitutions.gov.bc.ca) on the grounds that the institution misled the student regarding a significant aspect of the program.   The time limit for filing the claim is one year after the student completes, is dismissed from, or withdraws from the program.

    5. A student making a complaint may be represented by an agent or a lawyer.

  • Tuition Refund Policy for Approved Programs

    APPROVED PROGRAMS – DISTANCE DELIVERY

    Refund Due Policy

    Before program start date, institution receives a notice of withdrawal:

    • No later than seven days after the student signed the enrolment contract, and

    • Before the program start date.

    Refund Amount:

    • 100% tuition and all related fees, excluding the application fee.


    After program start date:

    • Student has completed no more than 30% of the program:
      Institution may retain up to 30% of the tuition paid.

    • Student has completed more than 30% but less than 50% of the program:
      Institution may retain up to 50% of the tuition paid.

    • Student has completed 50% or more of the program:
      No refund due.


    *Definition of "Completed":
    "Completed" means the student has received an evaluation of their performance for the specified percentage of instructional hours. If a student completed a portion of a program without receiving an evaluation, that portion should not be included in the calculation of the percentage of the program completed.

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